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Our aim is to bring you all the latest styles in KOREAN CELEBRITY accessories available for purchase at our online store. Be quick as stocks are limited and expected to be high in demand. Once out of stock we cannot guarantee its future availability.
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| 2. |
Once an item is out of stock there is no guarantee that it will be available again, and will therefore be cancelled. In such cases, you will be immediately notified by e-mail and your payment will be refunded to you.
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| 3. |
If you are interested in placing an order for any of our items, please drop us an e-mail with your order and will do our best to service your request.
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| 4. |
We also welcome bulk orders of quantities exceeding 30pcs or more, and will ensure the best in wholesale prices will be given.
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| 5. |
This wholesale price offer also extends to non-retailers. Individuals can also enjoy this very special pricing provided that your individual or single group order exceeds the same minimum of 30pcs or more per order. However, there will be no refunds once the order has been confirmed and payment has been received. All prices are exclusive of postage and handling charges which will be borne solely by the purchaser. Shipping charges are determined by package weight, and shipping destinations within Malaysia only. Please enquire with us for international orders.
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| 6. |
All shipping will be handled either by Pos Laju or TNT Express Worldwide, and will be expedited as soon as payment is received in full.
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| 7. |
We can only deliver the Goods to you during office hours, Monday to Friday and we are unable to specify the time at which the Goods will be delivered to you. If you have any special delivery requirements, please email canatraders88@gmail.com prior to placing your order and you will be advised if your request can be arranged.
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| 8. |
For local customers, you may bank in the payment to me via Maybank2u or “Cash Deposit” to our bank account:
Bank: Maybank
Name: Cana Traders
Account: 514196340730
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| 9. |
After you have deposited the money, kindly email the following details to us:
Item code:
Color:
Recipient Name:
Delivery Address:
Contact No:
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| 10. |
The prices within the online store do not include relevant overseas duties and other custom charges that you may incur. Duties and value-added taxes may be required and are the responsibility of the customer.
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| 11. |
Products purchased if found to be damaged can be returned within 7 days within Malaysia and 2 weeks for overseas. However, the postage charge will be bear by the customer.
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| 12. |
Customers have to make payment within 3days after placing an order; otherwise order will be cancelled without prior notice.
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| 13. |
Customers shall receive the purchased item within one week subject to stock availability.
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| 14. |
When do customers get refund once they have returned an item?
Once we receive an item, we will process the return and refund within 5 working days. Please allow at least 21 days from posting the item back to us for the refund to reach your account (this may take longer depending on how long it takes your bank/building society to process the payment). You will be refunded the amount you paid for the goods returned excluding any shipping charges.
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| 15. |
Regrettably we can only provide a refund for a lost delivery once we have been provided with a proof of posting.
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| 16. |
Important Information:
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes, floods etc.) and will not be responsible for any loss of items during delivery. However, be assured that items will be shipped by registered mail which can be tracked. All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings.
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| 17. |
No claim by you against us shall be valid unless you have notified us of the details of the claim within one month of it arising.
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| 18. |
We reserve the right:
To cancel any order, at which time, we shall immediately notify this action by e-mail or phone, using the e-mail address or number provided. We shall refund the monies paid using the original method received.
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| 19. |
Customer satisfaction matters to us and we will do our best in delivering quality products relative to its pricing.
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